Heuristic Evaluation of Websites: Site Home
 
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a step by step guide
 
What is Heuristic Evaluation?  

2. Choose your Evaluators

The more evaluators you use, the more usability problems you'll reveal. However, studies on the subject have shown that the benefit/cost ratio decreases at about five evaluators. So who should these evaluators be?
  • Those with experience - if you can find 5 evaluators who are experts in software ergonomics, and in the field in which the software is applied, a well-planned evaluation program will typically find 81%-90% of usability problems with your interface
  • Those without experience - if you don't have 5 free experts at your fingertips, don't worry. A student with no knowledge of software ergonomics will find 22% to 29% of usability problems.
Heuristic Evaluation is known to find more than 90% of usability problems if it's performed by 3 to 5 experienced people... but remember, one evaluator is better than none!

Next: Review Heuristics >

How do I conduct a Heuristic Evaluation?  
Plan a Heuristic Evaluation
Choose your evaluators
Review Heuristics
Conduct the Evaluation
Analyze the results from the Evaluation
Report Results of Heuristic Evaluation  
More Resources and Links about Heuristic Evaluation
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Last updated February 17th 2002