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The more evaluators you use, the more usability problems
you'll reveal. However, studies on the subject have shown that the benefit/cost
ratio decreases at about five evaluators. So who should these evaluators
be?
- Those with experience - if you can find 5 evaluators
who are experts in software ergonomics, and in the field in which the
software is applied, a well-planned evaluation program will typically
find 81%-90% of usability problems with your interface
- Those without experience - if you don't have 5 free
experts at your fingertips, don't worry. A student with no knowledge
of software ergonomics will find 22% to 29% of usability problems.
Heuristic Evaluation is known to find more than
90% of usability problems if it's performed by 3 to 5 experienced people...
but remember, one evaluator is better than none! Next:
Review Heuristics > |
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