Once your evaluators have:
- worked their way through the tasks or goals you set,
- evaluated each of these in light of the ten heuristics, and
- provided their feedback,
Remember
the Golden Rule!
The golden rule of usability is:
There's no such thing as a "user error"!
Make sure you clarify every problem your evaluators identify - ask questions
so that you understand the specific nature of the difficulties they encountered.
And remember:
- don't argue with your evaluators,
- don't try to "explain away" problems they identified
Last updated February
17th 2002